Policy

Chính Sách Bán Hàng

Marketplace policy is the commitment of An Thanh Packaging Machine Company’s products as we sell them to our customers.

Commitment to Product Quality

All equipments and products of An Thanh sold to customers are 100% new. We are committed to the components of products are imported 100% new. The products are sold to customers according to our standard designs and we also recorded customer comments to suit the actual conditions of customers.

Warranty

All our products are warranted for 12 months from the selling date, and follow the warranty policy issued.

Customer Care Program

Customer care is always An Thanh's top priority. With every product sold, we do not stop at selling stage but our team will track those sold products timely and support customers if any neccessaries. After the warranty period expires, An Thanh Packaging Machine Company always has a special policy of protection customers. Through this program, our customer service team will monitor, alert and advise remotely 24/7 to help the device. In addition, special incentives in providing spare parts help customers reduce costs and avoid the risk of buying spare parts from outside.

Receiving customer information

By listening to customers' opinions, An Thanh Packaging Machine Company has continuously grown. We are improving our capacity day by day and improving the quality of our products to serve our customers as well. Please help us immediately contact the support team with the information below to let us know what you need An Thanh to do better for you.


Warranty Policy

The warranty policy of An Thanh Packaging Machine Company is issued to apply to all products shipped from the factory. We understand that any damages occuring during the use of our equipment is inconvenient by the customer. However, we cannot guarantee 100% of what can happen. Therefore, our warranty policy allows customers to understand that we are always with you. Our commitments: 100% imported components, 12-month warranty period, during the warranty period if the product is defective due to manufacturer fault, it will be 100% guaranteed and free of charge. .

Warranty conditions:

The product is warranted free of charge if all of the following conditions are met:

Products on the list of warranties:

  • After inspection, it is found that the product has a manufacturing defect
  • The warranty period on the warranty card is still valid
  • Products are monitored for warranty with the registered phone number of the customer, or the record has been saved in An Thanh when buying equipment.

Products are NOT WARRANTY OR WILL INCREASE WARRANTY COSTS if:

  • Products are not manufactured by An Thanh
  • Product does not meet one of the conditions of warranty in item 1
  • The machine is supplied with the wrong power source according to the manufacturer's regulations

Customers voluntarily repair the product or take it to the repair center for warranty not authorized by the Manufacturer. In the following cases the product is also not covered: Natural disasters, floods, thunder, fires, accidents, cracking or collisions due to transport, poor product storage, auto wear parts. However, like a cutter or a resistor. However, to better support our customers, we will advise and provide replacement parts at a discounted price. The product has been damaged by a users’ error, and this defect is completely not covered by the manufacturer's warranty. In this case, An Thanh Packaging Machine Company will advise customers to have the fastest time and lowest cost. In case of expense, our customer service staff will advise customers fully before repairing if any.

Mode of warranty application

Warranty location: Warranty location is listed in the warranty card accompanying the product. Please contact our customer service directly for specific advice.

Warranty implementation period

As soon as receiving the warranty request information from customers, An Thanh Packaging Machine Company will appoint a technical advisory department to coordinate checking and checking the status of the machine to guide customers as specifically as possible. In case of replacement of components, we always have spare parts and supplies available to meet the replacement needs for the device. In case of remote location, we will send technicians as quickly as possible to meet the equipment warranty but no later than 48 hours from the time of receiving the notice problem. For the case where the equipment warranty location is abroad, please support travel costs, visa and accommodation for our technical staff.

AN THANH PRODUCTION – COMMERCE AND TECHINICAL SERVICE Co. Ltd

Factory: 47/80 Ao Doi Street, Binh Tri Dong A Ward, Binh Tan District, HCMC, Vietnam

https://maydonggoicaocap.com/

https://www.facebook.com/maydonggoicaocap

MOBILE : Sale and Technical Support 24/7

Hotline: 0896 676 739

Zalo: 0896 676 739


Payment Policy

An Thanh Packaging Machine Company 's payment policy is to help customers understand our regulations during the transaction process. These rules are also intended to help us and our customers make legal transactions.

Advance Payment After Ordering

Advance Payment are the amount of money that customers have sent to us to ensure you want to buy goods after ordering stage. After closing the order, the two parties will negotiate the payment for the order in accordance with the provisions of our policy. The advance payment will guarantee the interests of customers and An Thanh in the process of order fulfillment. When you pay the advance payment for An Thanh Packaging Machine Company, the customer is responsible for fulfilling the order as committed in the contract. After that, we must operate the relevant parts from design, production, product quality control to fulfill your customers' orders within the committed time.

Ways of payment

To facilitate customers in transactions, An Thanh Packaging Machine Company always accepts two forms of payment are cash and bank transfer. In both cases, our Company still has confirmations to ensure customers' interests in transactions.

Payment term

All payment terms for each order are specified in the sales contract between the two parties.

Issue partial and full invoices

Every time payment is received for an order, An Thanh Packaging Machine Company will record by financial procedures by issuing receipts, partial or full invoice for the agreed order. Any questions, customers can contact us through the following information.

AN THANH PRODUCTION – COMMERCE AND TECHINICAL SERVICE Co. Ltd

Factory: 47/80 Ao Doi Street, Binh Tri Dong A Ward, Binh Tan District, HCMC, Vietnam

https://maydonggoicaocap.com/

https://www.facebook.com/maydonggoicaocap

MOBILE : Sale and Technical Support 24/7

Hotline: 0896 676 739

Zalo: 0896 676 739


Privacy Policy

The privacy policy will let you know whether An Thanh Packaging Machine Company uses your personal information by collecting from any means whenever you penetrate into our websites. It helps customers know whether you need to buy equipment, advice on equipment and other requirements, we can reach you and show you discounts or aftersales policies.

Collecting Customers’ Personal Information

The website collects personally identifiable information: full name, email address, phone number, ... when visitors voluntarily send to us. This personal information is only used to respond to specific customer requests. We will use the personal information that you have provided to us for the following purposes: order confirmation, offering information about new products, sending invoice information aftersale, confirming warranty / maintenance information and other transactions related to An Thanh Packaging Machine Company.

Commitment With Personal Information

An Thanh Packaging Machine Company is committed to using personal information only for the purposes mentioned above (order confirmation, offering information about new products, sending invoice information aftersale, confirming warranty / maintenance information and other transactions related to An Thanh Packaging Machine Company). Customer information is the property of An Thanh Company, any person who has collaborated with us is not allowed to use this information for any purposes.

Questions

If customers have any questions or comments about the website's privacy policy, please contact us via the Contact form below.


Fee Shipping Policy

Shipping policy to help ensure the rights of customers when buying packaging machines from An Thanh Company.

With the characteristics of the product line of packaging machines, specific products must be installed and used in place. So when buying a machine, customers are absolutely assured about the delivery policy.

We accept the installation of the machine in the whole territory of Vietnam with the shipping fee negotiated between the two parties and should be clearly stated in the contract of purchase and sale of the machine.

If you have any feedback, please contact us at the following information:

AN THANH PRODUCTION – COMMERCE AND TECHINICAL SERVICE Co. Ltd

Factory: 47/80 Ao Doi Street, Binh Tri Dong A Ward, Binh Tan District, HCMC, Vietnam

https://maydonggoicaocap.com/

https://www.facebook.com/maydonggoicaocap

MOBILE : Sale and Technical Support 24/7

Hotline: 0896 676 739

Zalo: 0896 676 739

0896676739